Returns

We do not offer refunds for change of mind or incorrect purchases.

Eligible items can be exchanged or returned for store credit (valid for 3 years). Return requests must be made within 14 days of purchase.

Please contact us before returning any item so we can provide the correct return address.

​

Sale Items

Sale, clearance and promotional items cannot be returned, exchanged or refunded.

​

Faulty Items

If your item arrives damaged or faulty, please contact us as soon as possible with photos.

In line with Australian Consumer Law, we will arrange a repair, replacement or refund where applicable.

​

Important

• Return postage is the responsibility of the customer until the item reaches us, so we recommend using tracked shipping.

• Please don't send returns without contacting us first.

For any return enquiries, email rellashomewares@gmail.com.

​

Shipping

We carefully pack every order to ensure it arrives safely. We only ship Australia-wide, at the moment. 

​

Processing Time

Orders are packed and dispatched within 2–5 business days. During busy periods, dispatch may take a little longer.

​

Shipping Rates

• $15 Flat Rate Shipping Australia-wide

• Free shipping on orders over $200

Tracking details will be emailed once your order has been dispatched.

​

Delivery

Delivery times vary depending on your location. While we aim to deliver your order as quickly as possible, delays outside our control can sometimes occur.

​

Please Note

Please make sure your shipping address is correct at checkout, as we cannot be responsible for parcels delayed or lost due to incorrect information.

​

If you have any questions, contact us at rellashomewares@gmail.com.